Description

Summary

The Assistant Director of Engineering supports the Director/Chief Engineer in overseeing the day-to-day operations, maintenance, and strategic initiatives of the Engineering Department. This role ensures optimal performance of all building systems, supports team leadership, drives preventive maintenance programs, and upholds safety, compliance, and guest satisfaction standards.

We offer excellent benefits:
• 12 Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental and Vision Insurance after 30 days of employment
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
• Tuition Reimbursement
• Relocation Package
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Hyatt is an Equal Opportunity Employer-M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

Key Responsibilities

Department Operations

• Assist in managing daily engineering operations across all hotel systems (HVAC, electrical, plumbing, fire & life safety, kitchen equipment).
• Ensure timely response and resolution of maintenance requests, minimizing guest impact.
• Oversee preventive and predictive maintenance programs to maintain asset reliability.

Leadership & Team Management

• Supervise, coach, and develop engineering team members, including engineers, technicians, and contractors.
• Support scheduling, performance management, and training initiatives.
• Act as department lead in the absence of the Director/Chief Engineer.

Maintenance & Technical Oversight

• Review and approve maintenance work orders and prioritize critical repairs.
• Troubleshoot complex equipment or system issues and guide technical solutions.
• Ensure proper documentation of maintenance logs, inspections, and compliance records.

Project & Vendor Management

• Assist in planning and executing renovation projects, upgrades, and CapEx initiatives.
• Coordinate and supervise external vendors and contractors for quality and compliance.
• Support bidding, procurement, and contract management processes.

Safety & Compliance

• Ensure compliance with all local, state, and federal regulations, as well as brand standards.
• Enforce safety programs (LOTO, PPE, fire life safety) and conduct regular risk assessments.
• Participate in emergency preparedness planning and execution.

Energy & Cost Control

• Monitor utility usage and support energy conservation initiatives.
• Assist in managing departmental budgets, cost controls, and inventory management.
• Identify opportunities to improve efficiency and reduce operational costs.

Cross-Functional Collaboration

• Partner with Operations, Housekeeping, and F&B teams to resolve maintenance-related guest concerns.
• Contribute to overall guest satisfaction by maintaining high facility standards.
• Support audits, inspections, and quality reviews.

Qualifications & Requirements

Education

• Bachelor's Degree in Mechanical, Electrical, Civil Engineering, or related field preferred
• Relevant technical certifications or licenses are a plus

Experience

• 5-8+ years of engineering or facilities experience
• At least 2-3 years in a supervisory or assistant management role
• Hospitality, hotel, resort, or large commercial facility experience strongly preferred

Technical Skills

• Strong knowledge of:
  • HVAC, electrical, plumbing systems
  • Building automation and CMMS systems
  • Fire & life safety systems
• Ability to interpret technical drawings and schematics

Leadership Competencies

• Strong people management and coaching skills
• Excellent problem-solving and decision-making abilities
• Financial awareness (budgeting, cost tracking)
• Strong communication and stakeholder management skills
• Service-driven, guest-focused mindset

Working Conditions

• Flexible schedule including evenings, weekends, and holidays
• On-call availability for emergencies
• Involves physical inspections and exposure to operational environments

Key Performance Indicators (KPIs)

• Maintenance response and completion time
• Preventive maintenance compliance rate
• Equipment/system downtime
• Departmental cost management vs. budget
• Safety compliance and incident rates
• Guest satisfaction scores related to facilities