Description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleStudent Technology SpecialistRequisition NumberDU14165Department Name3L700:ITS Customer Spt & Student EnablementWork LocationLexington, KYSalary Range$13.25 per hourType of PositionStudentPosition Time Status Part-TimeRequired EducationCandidates must be enrolled at UK full-time for the Fall 2025 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS.Required Related ExperienceCoursework or other experience relating to computer science, engineering, mass communications and/or customer service

Experience with some of the following operating systems; Windows, MacOS, iOS, iPadOS, and AndroidRequired License/Registration/CertificationnonePhysical RequirementsAbility to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the dayShiftWe are currently hiring for the Spring 2026 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week.Job SummaryStudent Technology Specialists assists with accessing Eduroam, downloading and
installing software, supporting overall student success Initiatives, troubleshooting
technical issues students have while on campus, recording interactions in ServiceNow
ticketing system and general computer support and maintenance.Students will provide
both in person and remote support.

Please include your availability for the Spring semester in your Cover LetterSkills / Knowledge / AbilitiesExcellent verbal communication skills required
Must have proficient or advanced computer and keyboarding skills
Ability to work alone, as well as with a team is essential
Must be independent and dependable
Strong interpersonal skills required
Ability to effectively explain technical concepts into non-technical languageDoes this position have supervisory responsibilities? NoPreferred Education/ExperienceMust be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferredDeadline to Apply02/02/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Describe your definition of customer service.

   (Open Ended Question)

2. * Please describe a situation in which you dealt with a difficult customer and how you successfully resolved the issue.

   (Open Ended Question)

3. * Please provide a brief synopsis of your troubleshooting skills and methodology.

   (Open Ended Question)

4. * What is your student classification?
   • Freshman
   • Sophomore
   • Junior
   • Senior
   • Graduate Student
   • Bachelor's completed
5. * Please list the hours, days, and shifts you are available to work.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Academic Transcript

PI280409044