Description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This isn't a relationship management role - it's an ownership role. In this embedded, agency-facing role, you will serve as the primary owner of customer outcomes within a strategic account, supporting the end-to-end lifecycle of Axon's ecosystem. You will help bring together deployment, technical execution, adoption, and executive engagement into a cohesive experience that reduces complexity and improves consistency. Acting as a key onsite partner, you will contribute to operational excellence, support adoption across the Axon platform, and help agencies realize measurable impact from their investment. The result: measurable impact, stronger partnerships, and customers who stay and grow with Axon.
What You'll Do

• Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account
• Support multi-product program delivery, helping align hardware, software, digital evidence, and integrated workflows
• Serve as a primary point of accountability for customer-facing outcomes, partnering with internal teams (Engineering, Support, Product, PSO)
• Provide onsite technical support and troubleshooting, helping coordinate resolution and root-cause analysis
• Contribute to program governance, including roadmap execution, risk identification, stakeholder alignment, and progress tracking
• Build and maintain strong relationships with command staff and agency leadership, supporting QBRs/EBRs and planning discussions
• Drive adoption and value realization, helping ensure solutions are effectively integrated into agency workflows
• Share customer insights and feedback with Product and Engineering to help inform improvements
• Identify and support expansion opportunities, partnering with Sales on long-term account strategy
• Track and support customer success metrics, including adoption, program health, CSAT, NPS, time-to-value, and issue resolution
• Support Sales - Post-Sales onboarding and handoff, helping establish goals, success criteria, and alignment early
• Maintain a consistent onsite presence (approximately 4 days/week) to stay connected to agency operations and needs

What You Bring

• Experience in customer-facing technical roles, program management, or complex deployment environments (typically 8+ years, but we encourage applicants with varied experience to apply)
• Comfort working across technical and operational domains, including hardware, software, networking, or integrated systems
• Strong communication skills, with the ability to engage with both technical teams and senior stakeholders
• Experience supporting cross-functional programs or initiatives with multiple stakeholders
• Interest in helping organizations adopt new technologies and improve workflows
• A thoughtful, problem-solving mindset with the ability to navigate ambiguity and prioritize effectively
• Ability to work independently while also collaborating closely with cross-functional teams
• Commitment to delivering a strong customer experience and building trusted relationships
• Ability to obtain and maintain CJIS compliance and adhere to security standards

Location: This position is based out of the greater Seattle area, working at customer sites 4 days per week with some travel

Benefits that Benefit You

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• And yes, we have snacks in our offices

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$115,575-$184,920 USD

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.