Description

The American Institute of Architects (AIA)
AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential, and our work drives positive change through the power of design.

Each one of us at AIA is a leader committed to demonstrating our mission and values and designing a better future for our country and planet. Even in times of change, AIA’s values remain constant:

We stand for equity and human rights
We stand for architecture that strengthens our communities
We stand for a sustainable future
We stand for protecting communities from the impacts of climate change
We stand for economic opportunity
We stand for investing in the future
We speak up, and policymakers listen
The American Institute of Architects, as part of the global community, is building a culture of equity, diversity, and inclusion within the profession of architecture to create a better built environment for all. Achieving this vision has a direct impact on the relevance of the profession of architecture and the world's prosperity, health, and future.

Job Summary:
Reporting to the Managing Director, Events the Manager, Event Technology & Operations is responsible for supporting the Specialty Events and the Conference teams by managing and optimizing event-related technology and operational processes. This role is essential in ensuring the seamless execution of events through effective technology integration, process management, and operational support.

 Job Duties

Technology Management:

Manage event technology platforms (e.g., registration, speaker management, mobile apps, volunteer platform) to streamline operations and enhance attendee experience.
Monitor emerging technologies in the events industry and offer recommendations for potential adoption.
Collaborate with the IT department and external vendors to ensure all event-related technologies are functional, integrated, and meet organizational needs.
Act as the primary point of contact with technology vendors and for technology-related issues during events, providing troubleshooting and support as needed.
Manage event registration processes, including the creation and maintenance of registration websites and databases, and dissemination of weekly reports. 
Collaborate with IT to provide ongoing feedback for continuous improvement.  
Develop and manage mobile apps for all AIA events.
Provide production support for virtual events on Teams, Zoom, and other virtual platforms.
In collaboration with key stakeholders, coordinate and conduct testing for registration sites, mobile apps, and other event technology as necessary.
 

Operations Support:

Provide operational support, including preparing reports and managing communications related to event logistics and technology.
Manage event registration inbox, responding to emails and calls as needed, while addressing attendee inquiries and providing customer service support for event registration.
Manage Events team and Conference Resources pages on the internal intranet. 
Document lessons learned and established best practices for future conferences.
Provide onsite registration, logistical, and operational support to the Specialty Events and the Conference Operations teams, as needed.
 

Frequent Contacts:
Events team members
AIA Staff
Elected leadership/volunteers
Vendors/suppliers

Requirements

Qualifications:

Demonstrated understanding of event technology platforms and their application in large-scale events.
Proficient project management skills, with the ability to manage multiple tasks and deadlines simultaneously.
Demonstrated analytical skills, with the ability to identify areas for improvement and implement effective solutions.
Proficient communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external vendors.
Bachelor’s degree preferred with a minimum of 4-5 years of professional meeting planning, event management or related experience; and minimum of 3 years of experience with a focus on technology integration and process management strongly preferred.

Supervisory Requirement:
None

What we offer: 

We offer a comprehensive benefits package that reflects our company values and workplace culture, including:

Medical, vision and dental
401(k)
Flexibility
Paid time off
Flexible spending accounts
Income protection (Life Insurance Coverage up to 2x salary) & disability plans at no cost.
Tuition and membership reimbursements
AIA employees have access to a variety of other programs, including:
Employee Assistance Program (EAP) for employees and their family members
SmartBenefits transportation program, featuring up to $55 monthly in public transportation as well as pretax METRO parking
Computer purchase program
Fitness club discounts
Prepaid legal services program
Identity theft protection
 

Travel Requirements:                           Ability to travel is a must

Work Location:                                    The American Institute of Architects is based in Washington, DC.

                                                            This position is also approved to work 100% Remote from the following AIA Approved States outside of the DC metro area: 

                                                            AR, CT, DE, FL, GA, ID, IL, IA, KS, KY, MA, ME, MI, MN, MT, NH, NM, NY, NC, OK, PA, SC, SD, TN, UT, VT, WI, WY

                                                             Applicants residing in states not listed are ineligible

 This position will periodically be required to be on-site at the AIA Headquarters in Washington, D.C. 

Equal Opportunity Employer, including veterans and individuals with disabilities.